Refund Policy

Refund & Return Policy – HINISO.IN

At HINISO.IN, customer satisfaction is our top priority. We stand behind the quality of our smart home and lifestyle gadgets. If you're not completely satisfied with your purchase, please review our return and refund policy below:

📦 Return Policy

  • You may request a return within 3 days of receiving your order.

  • To be eligible for a return, the item must be unused, in its original packaging, and in resalable condition.

  • The return request must include clear images or videos if the item is claimed to be defective.

💸 Refund Eligibility

  • Refunds will only be processed for:

    • Items with genuine technical defects.

    • Items that are unused and returned in original condition.

  • Products damaged due to mishandling, improper use, or physical damage after delivery will not be eligible for a refund.

  • Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

🔁 Non-Returnable Items

  • Used products

  • Items without original packaging/accessories

  • Products damaged after delivery

⏱ Refund Process

  • Approved refunds will be processed to your original payment method within 5–7 business days after inspection.

📩 To Initiate a Return

Please email us at Photomediaofficial01@gmail.com with your order ID, reason for return, and supporting images/videos if applicable.