Shipping & Exchange Policy – HINISO.IN
At HINISO, we’re committed to delivering your products safely, quickly, and with full transparency. Please read our Shipping and Exchange policy before making a purchase.
🚚 Shipping Policy
Order Processing Time:
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All orders are processed within 1–3 working days.
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You’ll receive a tracking link via email/WhatsApp once the order is shipped.
Delivery Time:
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Metro Cities: 2–4 business days
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Other Cities & Towns: 3–7 business days
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Remote Areas: 6–10 business days
Shipping Charges:
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FREE shipping on all prepaid orders.
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Any shipping fee (if applicable) will be shown at checkout.
Delivery Partners:
We use leading logistics services like Delhivery, Bluedart, Xpressbees, and DTDC for safe and reliable delivery.
🔄 Exchange Policy
We offer product exchange under the following conditions:
✅ Eligible for Exchange If:
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The product has a genuine manufacturing defect
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The product received is damaged in transit
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You report the issue within 3 days of delivery
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Product is unused and in original packaging
🔁 How Exchange Works:
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We will arrange a reverse pickup from your address (in most serviceable PIN codes).
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Once the product is received and inspected, we’ll dispatch a replacement product at no additional cost (subject to stock availability).
🚫 Not Eligible for Exchange If:
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Product has been used or damaged by the customer
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Original packaging or accessories are missing
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Exchange request is raised after 3 days of delivery
📦 Important Notes:
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Always take unboxing videos/photos in case of damage or missing items.
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For faster resolution, contact us via WhatsApp with your order ID and issue details.
📞 Need Help?
Email: info@hiniso.in
Call/WhatsApp: +91 95605 45066
We’re available Monday–Saturday, 11 AM to 6 PM.